ABOUT US
We have serviced West Michigan and Northern Indiana since 1989 and having completed over 55,000 installations. We are the only replacement window company in West Michigan and Northern Indiana that offers 15 different windows to choose from. The reason we offer so many brands is because every home and customer is unique and no one window will meet all homeowner’s needs. Many of our competitors offer one window then spend 2-3 hours trying to convince you that you should buy that product. We would rather find out what you want and need, then recommend two or three different products that meet your budget.
WE MAKE WINDOW SHOPPING EASY
THE PRECISION TEAM
The owner: The owner installed his first replacement window in Royal Oak Michigan in 1976. In 1981 he graduated from Western Michigan University with a degree in business administration. He left the industry for about 6 years but was drawn back to construction in 1987. In 1989 he founded Precision Windows Inc. and the company grew from one employee to nearly 50.
Design specialist: We know that every home and every customer is unique. Our specialists help design a project to meet your needs and budget. We try and find out what your vision is for this project. After we fully understand your wants and needs we can make recommendations. If a project is properly conceived it will always exceed the customer's expectations. This approach has given us a 99% customer satisfaction rating. Our sales/design staff has been in the industry an average of 17 years, and has been with our company an average of 12 years. Good projects are created by good salespeople who have long term relationships with their employer, and customers.
Office staff: Our office staff is outstanding. They have an average of 6 years with the company so they know what they are doing. There are over 20,000 different ways to build a custom made replacement window so if you are not on top of things you will make mistakes. Mistakes lead to project delays, customer dissatisfaction, cost overruns and stress all around. The staff schedules appointments, processes orders, arranges bank financing, and handles shipping and receiving. Experience is what counts if you want things to go smoothly in a home improvement project.
Installation: Our installers have been with us an average of 11 years. That means that no matter what we throw at them they have seen it before and they know how to best handle it. You don’t want installers who are learning on your job. Experience is what counts.
Quality Control: Our quality control group randomly audits completed work. This ensures that each installer is installing to company standards.
Customer Service: When things go wrong after the completion of a job, customer service steps in, orders the necessary repair parts and follows up to be sure the repair was done to the customer's satisfaction.
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